December 19th, 2017
Regardless of project size, individual responsibilities should be clearly defined. Whether it’s a small team or a large global collaboration, everyone needs to understand their role: the tasks and activities each person must complete. A strong tool to define each member’s role is a RACI matrix. It is a charting system that defines the task’s goal and the required action for each person. This assists with reducing confusion on expectations, in turn, increasing project efficiency. This enables decisions to be made more quickly, accountability is clear and workload is evenly distributed.
- Responsible – Who is completing the task.
- Accountable – Who is making decisions and taking actions on the task(s).
- Consulted – Who will be communicated with regarding decisions and tasks.
- Informed – Who will be updated on decisions and actions during the project
RACI helps ensure the successful completion of a project by keeping everyone impacted in the loop. This reduces miscommunication and increases productivity. If a task was incorrectly completed RACI tells you who was involved and ultimately accountable. A good implementation of RACI includes following these 5 steps:
- List of project tasks
- Identify project stakeholders
- Know the responsible and accountable for each task along with its stakeholders
- At least one, but ONLY one stakeholder accountable for every task
- The final step includes a discussion with all the stakeholders. This is to ensure that the stakeholders understand their role as well as those of the other team members.
The discussion (Step 5) is such a crucial part of creating a RACI model. Make it a collaborative effort. Everyone should be comfortable with each role that they and their counterparts have. It will cut down on unnecessary information, and will also increase job satisfaction with clearly defined roles.
Click on the image to download the Role & Responsibility Charting (RACI) PDF.