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How Much Does a Dissatisfied Customer REALLY Cost?

Have you considered the money your business is losing as a result of customer dissatisfaction? Better yet, have you taken “pen to paper” to actually do some math around what a less-than-satisfied customer can cost your business? What you discover…

What members are saying?
...our conversations have helped me to anticipate issues, look ahead, and think more strategically about the growth of my company. LXC is definitely valuable to my development as an executive and the success of my enterprise.
Michael O’ BrienCEO, Rgolf, Inc.
I have felt more confident and assertive in my decisions since joining LXCouncil
Jason DoylePresident, Alliance Energy Services
Any good leader wants to hear multiple view points.
Wes BridgesPresident CB Design Group
One of the problems with many organizations is that they get into 'me speak,' but, with the Council, you get a [very] different focus and grounding that gives you an alternative way of thinking about things
Packaging CompanyChairman
One of the greatest values received is having 10 people with different levels of expertise, different scopes of businesses - completely different than mine - learning how they apply their thought processes to problems. [It] is invaluable to me
Jewelry Claim ServicesCEO
This provides me with a structured discipline to stage and reach my goals. The camaraderie of my fellow board members, although concentrated in a four hour period, is caring, genuine, honest, and loyal. My investment has already provided me the best business return in 20 years
Bed and BreakfastPresident
The commitment in my mind is what is it worth for you to step back and think about your business, how effective are you being, and where is your company going. If you don't do that occasionally, I don't think you can do a good job leading or growing your company.
Medical Clearing HousePresident
I grew, developed and appreciated what others go through alone at the top and how we are not really alone together. It has proven to be an invaluable experience
Chris WrightPresident, Union Quarries
In my first three months, my board saved me $75K. LXC peer advisory groups are a great investment for any business owner
CEOWireless Distribution Company
...It's easy to get lost in the day-to-day demands of the business, but the monthly meetings and coaching help keep me focused on the big picture. Our participation has proven to be a wise business decision
PrincipalArchitectural Firm
This has become a valuable resource for many of my business decisions. It has saved me thousands of dollars in just my first year of membership.
OwnerConvenience Store Franchise
I can honestly say...the best investment in me in years.
Kimberlie A. JordanSr. Manager, HR/People
I am personally involved in this peer-to-peer group because it gives me ideas that I otherwise might not consider and time to think proactively.  It’s been invaluable to me as a CEO of the bank to have a confidential environment to participate in critical thinking in a group setting solving common problems or issue
John BlockBank President, First National Bank
I wanted to take a moment and thank you for the opportunity to participate in LXCouncil.  At first I was concerned about the time commitment, but soon realized that the meetings forced me to be more focused on the big picture, rather than be bogged down in day to day operations.  Ultimately, LX was instrumental in helping me evaluate how ...
Marshall Weston Jr.Restaurant Association of Maryland
“Structured, confidential peer mentorship groups have proved to be a particularly effective way for our members to accelerate their growth and reduce their risk, both as companies and as founders and owners.”
Jim FlowersExecutive director, VTKnowledgeWorks
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Every CEO is the athlete of their business
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